Last Updated: September 29, 2026
At Kayani Family Tours, we aim to make your journey to the beautiful northern areas of Pakistan smooth, safe, and memorable. Because our tours involve advance reservations for hotels, transport, guides, meals, and other travel arrangements, our refund policy is designed to be fair to both our customers and our service partners.
1. Booking & Advance Payment
A booking is confirmed once the required advance payment has been received by Kayani Family Tours.
The advance payment may be used to secure:
- Hotel and accommodation reservations
- Transportation
- Tour guides and local services
- Tickets and permits where applicable
- Meals and other pre-booked services
Once these services have been reserved, cancellation charges may apply according to the terms below.
2. Customer Cancellation
If you need to cancel your tour, please contact us as soon as possible.
Cancellation 15 or More Days Before Departure
Customers may receive a refund after deduction of any non-refundable hotel, transportation, booking, or third-party charges.
Cancellation 7–14 Days Before Departure
A partial refund may be provided after deducting applicable cancellation and advance booking charges.
Cancellation Less Than 7 Days Before Departure
The booking may be non-refundable, depending on the services already reserved and the circumstances of the cancellation.
No-Show
If a customer does not arrive at the agreed departure point or does not join the tour without prior notice, the booking will generally be considered non-refundable.
3. Tour Cancellation by Kayani Family Tours
If Kayani Family Tours cancels a tour before departure due to operational reasons, we will offer one of the following options where reasonably possible:
- Transfer the booking to another available tour date; or
- Provide a refund for the eligible amount paid by the customer.
Any amount already paid to third-party service providers that is non-refundable may be deducted from the refund.
4. Weather, Landslides & Road Closures
Northern Pakistan is subject to changing weather and road conditions. Heavy snowfall, landslides, floods, extreme weather, road closures, government restrictions, or other circumstances beyond our reasonable control may affect a tour.
If a tour itinerary must be changed because of such conditions, Kayani Family Tours may:
- Change the route or itinerary;
- Replace accommodation or services with suitable alternatives;
- Delay or reschedule the tour; or
- Cancel affected activities where necessary for safety.
Refunds for such circumstances will depend on the amount recoverable from hotels, transport providers, and other third-party suppliers.
5. Changes to the Tour by the Customer
Requests to change the departure date, number of travelers, accommodation, vehicle, or itinerary should be made as early as possible.
Additional charges may apply if the requested change results in higher costs.
A change of date may be treated as a cancellation and new booking if the request is made close to the departure date.
6. Partial Tour Cancellation
If a customer voluntarily leaves a tour after it has started, misses activities, chooses not to use booked services, or returns early, no automatic refund will be provided for unused services.
Any refund will depend on whether the relevant service provider allows a refund.
7. Third-Party Services
Some components of your tour may be provided by independent hotels, transport companies, restaurants, guides, or other suppliers.
Their cancellation and refund policies may apply to the relevant service. Kayani Family Tours will communicate applicable charges to the customer where possible.
8. Refund Processing
Approved refunds will be processed after the cancellation has been reviewed and any applicable third-party charges have been confirmed.
Refunds will normally be returned through the original payment method where practical.
Processing time may vary depending on the bank, payment provider, or payment method used.
9. Non-Refundable Charges
Certain payments may be non-refundable, including but not limited to:
- Non-refundable hotel reservations
- Transportation cancellation charges
- Advance payments to local suppliers
- Tickets and permits
- Special arrangements requested by the customer
- Services already used
- Bank/payment processing charges where applicable
10. Force Majeure
Kayani Family Tours will not be responsible for cancellations, delays, changes, or additional costs resulting from circumstances beyond our reasonable control, including severe weather, landslides, floods, road closures, natural disasters, government restrictions, strikes, civil disturbances, or other unforeseen events.
We will make reasonable efforts to assist customers and provide alternative arrangements where possible.
11. How to Request a Refund
To request a cancellation or refund, please contact us with:
- Customer name
- Booking/reference number
- Tour/package name
- Departure date
- Reason for cancellation
- Payment details or proof of payment
Contact Kayani Family Tours
Address: Ideal Bakers Street, Sabzazar Colony, Multan, Pakistan
Phone: +92 311 615 1141
Email: info@kayanifamilytours.com
We recommend contacting us as early as possible if you need to cancel or modify your booking.
Kayani Family Tours
Explore Pakistan. Travel Together. Make Memories.